Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Glow Nutrition. The terms “we”, “us” and “our” refer to Glow Nutrition, the trading name of AD ASTRA HOLDCO LIMITED, company number 16884640.

AD ASTRA HOLDCO LIMITED operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Glow Nutrition is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at https://glownu.co.uk/privacy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old or the age of majority in your jurisdiction of residence.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.

You confirm that all information you provide to us is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours and product appearance may differ from how they appear on your screen due to the device you use and your device settings.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your personal expectations or be exactly the same as depicted in our online store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit the quantities of any products we offer.

Our products are currently available by pre-order only. Product availability, specifications, packaging and other details may change before dispatch where reasonably necessary, including because of manufacturing, supply or quality-control requirements.

SECTION 3 – ORDERS, PRE-ORDERS AND SUBSCRIPTIONS

When you place an order, you are making an offer to purchase. Glow Nutrition reserves the right to accept or decline your order for any lawful reason. Your order is accepted when we send you an order confirmation.

Our products are currently available by pre-order only. Payment is taken when your pre-order is placed.

The expected first dispatch window is approximately 4–8 weeks from the date of your order. This is an estimated timeframe and is not a guaranteed dispatch or delivery date.

Subscriptions connected to a pre-order will be paused immediately after the order is placed. No subscription shipments will be dispatched, and no further subscription payments will be taken, while the subscription is paused.

The subscription will resume following dispatch of your first order. Future subscription payments and shipments will then continue in accordance with the subscription terms displayed at checkout.

If the expected dispatch timeframe changes, we will notify you using the email address or other contact details provided with your order. If you do not wish to wait for the revised timeframe, you may cancel your order before dispatch and receive a full refund.

You may cancel your pre-order before dispatch by contacting us at support@glownu.co.uk. Any cancellation and refund rights are also subject to our Refund, Cancellation and Return Policy [LINK].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price shown at the time the order is placed and confirmed in your order confirmation email.

Payment for pre-orders is taken when the order is placed.

Subscriptions associated with pre-orders will remain paused until the first order has been dispatched. Once the subscription resumes, future payments will be taken in accordance with the subscription terms displayed at checkout.

You may cancel your subscription at any time through the “Manage Subscription” option provided with your order. If you experience any difficulty cancelling your subscription, please contact us at support@glownu.co.uk and we will assist you.

Unless otherwise expressly stated, prices may not include shipping, handling, customs, import charges or applicable taxes. Any additional charges that apply will be shown at checkout where possible.

Prices displayed in our online store may differ from prices offered by third parties or in other stores.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, payment card details and expiration dates, so that we can complete your transactions and contact you as needed.

You confirm that:

  1. The payment information you provide is true, correct and complete;

  2. You are authorised to use the payment method provided;

  3. Charges incurred by you will be honoured by your payment provider; and

  4. You will pay all charges incurred at the prices displayed, including shipping charges and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Pre-ordered products are expected to be dispatched approximately 4–8 weeks after the order date. This is an estimate and may change due to manufacturing, supply, quality-control or delivery issues.

Subscriptions will remain paused until the first order is ready to be dispatched. We will not dispatch subscription orders while the subscription is paused.

If the expected dispatch timeframe changes, we will notify you using the email address or other contact details provided with your order. You may cancel your order before dispatch if you do not wish to wait for the revised timeframe, in which case you will receive a full refund.

Once an order has been dispatched, delivery times are estimates only and may be affected by shipping carriers, customs processing or events outside our reasonable control.

We are not responsible for delays caused by shipping carriers, customs processing, strikes, supply shortages, manufacturing delays or other events outside our reasonable control.

This section does not limit any statutory consumer rights you may have.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, design, selection and arrangement, are owned by Glow Nutrition, AD ASTRA HOLDCO LIMITED, our affiliates or our licensors and are protected by intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent.

Except as expressly provided in these Terms, nothing grants you any licence or other rights under any patent, trademark, copyright or other intellectual property belonging to Glow Nutrition, Shopify or any third party.

Glow Nutrition’s names, logos, product names, service names, designs and slogans are trademarks of Glow Nutrition, AD ASTRA HOLDCO LIMITED, our affiliates or our licensors. You must not use these trademarks without prior written permission.

Shopify’s name, logo, product names, service names, designs and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services. We neither monitor nor control these tools and have no input into their operation.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you understand and approve the terms on which those tools are provided by the relevant third-party provider.

We may in the future offer new features through the Services, including new tools and resources. Any new features will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources or content from third parties.

Please review the relevant third party’s policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Glow Nutrition is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our online store are made directly with Glow Nutrition and not with Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Glow Nutrition, including any injury, damage or loss resulting from products or services purchased through our store.

You release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Glow Nutrition, except where liability cannot lawfully be excluded.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which is available at:

https://glownu.co.uk/privacy

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries outside the country in which you reside.

Please review our Privacy Policy for further information about how Glow Nutrition, Shopify and our service providers use personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial purposes.

We may use this licence to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that:

  1. You own or have all necessary rights to the Feedback;

  2. You have disclosed any compensation or incentives received in connection with your submission; and

  3. Your Feedback complies with these Terms.

We are not required to maintain your Feedback in confidence, pay compensation for your Feedback or respond to your Feedback.

We may, but are not required to, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, objectionable or in breach of any party’s intellectual property rights or these Terms.

You agree that your Feedback will not violate any rights of a third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You agree that your Feedback will not contain unlawful, abusive, obscene or defamatory material, or any computer virus or other malware.

You must not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties about the origin of Feedback.

You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, including after you have submitted an order.

Where we cancel an order after payment has been taken, we will refund the payment made for that order.

SECTION 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only.

You must not access or use the Services:

  1. For any unlawful or malicious purpose;

  2. To violate any applicable law or regulation;

  3. To infringe our intellectual property rights or those of others;

  4. To harass, abuse, insult, harm, defame, slander, disparage or intimidate any person;

  5. To transmit false or misleading information;

  6. To send or transmit spam, junk mail, chain letters or similar solicitations;

  7. To impersonate another person or entity;

  8. To interfere with or restrict anyone’s use or enjoyment of the Services; or

  9. In any way that may harm Glow Nutrition, Shopify or users of the Services or expose them to liability.

You also agree not to:

  1. Upload or transmit viruses or other malicious code;

  2. Reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;

  3. Collect or track the personal information of others;

  4. Spam, phish, pharm or pretext the Services;

  5. Use robots, spiders, scraping tools, data-gathering tools, automatic devices or automated processes to access the Services without our prior written permission; or

  6. Interfere with, bypass or circumvent security, authorisation or access-control features.

We reserve the right to suspend, disable or terminate your account or access to the Services if we determine that you have breached these Terms.

SECTION 14 – AGENTS

This section applies if you use, allow, enable or cause the deployment of an “Agent” to access, use or interact with the Services.

“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of or at the instruction of any person or entity.

No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with this section.

We may limit, including by technical measures, whether and how any Agent accesses, uses or interacts with the Services.

Agents must:

  1. Identify themselves in all HTTP or HTTPS requests;

  2. Not conceal or obfuscate that access is being carried out by an Agent;

  3. Not mimic human behaviour to evade restrictions;

  4. Not complete or circumvent CAPTCHAs or similar measures;

  5. Respond truthfully when asked whether interactions are coming from a human or computer; and

  6. Not circumvent any measure intended to block, limit, modify or control Agent access.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, where permitted by law and where we reasonably consider it necessary, including if you breach these Terms.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination:

  • Intellectual Property;

  • Feedback;

  • Termination;

  • Disclaimer of Warranties;

  • Limitation of Liability;

  • Indemnification;

  • Severability;

  • Waiver and Entire Agreement;

  • Assignment;

  • Governing Law;

  • Privacy Policy; and

  • Any other provisions which by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes only.

We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such materials is strictly at your own risk.

To the fullest extent permitted by law, the Services and products offered through the Services are provided “as is” and “as available”.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, condition or consumer right that cannot lawfully be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Glow Nutrition, AD ASTRA HOLDCO LIMITED, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors shall not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of savings, loss of data or replacement costs, arising from your use of the Services or products purchased through the Services.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability or otherwise.

Nothing in these Terms excludes or limits liability for:

  1. Death or personal injury caused by negligence;

  2. Fraud or fraudulent misrepresentation;

  3. Breach of statutory consumer rights;

  4. Defective products where liability cannot lawfully be excluded; or

  5. Any other liability that cannot lawfully be excluded or limited.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Glow Nutrition, AD ASTRA HOLDCO LIMITED, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities, claims and reasonable legal fees arising from:

  1. Your breach of these Terms;

  2. Your violation of any law or the rights of a third party; or

  3. Your access to or use of the Services.

We will notify you of any claim where reasonably practicable. A failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced.

We may control the defence and settlement of any claim, but we will not settle a claim requiring you to accept non-monetary obligations without your consent.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law and the unenforceable portion will be treated as severed.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on the website constitute the entire agreement between you and us regarding your use of the Services.

They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms will not automatically be interpreted against the party that drafted them.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent.

Any attempted assignment in breach of this section will be void.

We may transfer, assign or delegate these Terms and our rights and obligations without your consent where permitted by law.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements through which we provide the Services will be governed by the laws of England and Wales.

You agree that the courts of England and Wales will have jurisdiction over any dispute arising from or relating to these Terms or your use of the Services, except where applicable consumer protection law gives you the right to bring proceedings in another jurisdiction.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice.

Your continued use of or access to the Services following the posting of changes to these Terms constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

support@glownu.co.uk

Glow Nutrition
Trading name of AD ASTRA HOLDCO LIMITED
Company number: 16884640
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

Email: support@glownu.co.uk